Your Data, Handled With Respect — jiligame Privacy Policy

jiligame is a mobile-first online entertainment platform serving players across the Philippines, offering sports betting and casino-style games in Philippine pesos through a licensed and regulated environment. This Privacy Policy applies to all users who register, browse, or interact with any service provided under the jiligame brand at jiligame.bio. We are committed to handling your personal data in accordance with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173). By using our platform, you acknowledge that you have read and understood the terms set out in this policy. If you have questions about how your data is processed, you are welcome to reach out to us via the contact details provided on our FAQ page.

When you create an account with jiligame, we collect personal information including your full legal name, date of birth, residential address, contact number, and email address. For identity verification purposes, we may request copies of a government-issued ID, proof of address, or other documentation as required under Know Your Customer (KYC) obligations. When you make deposits or withdrawals, we collect transactional data including payment method details, transaction amounts, timestamps, and reference numbers necessary to process and record your financial activity. We also collect technical data automatically when you use our platform, such as your IP address, device type, operating system, browser type, session duration, and pages visited, which helps us maintain security and improve your experience. If you contact our support team, we retain records of those communications to resolve disputes, improve service quality, and meet our legal record-keeping obligations.

Your personal data is used primarily to operate your account, process transactions, and deliver the gaming and betting services you have subscribed to on our platform. We use identity and verification data to comply with anti-money laundering (AML) regulations, responsible gaming obligations, and the licensing requirements applicable to our operations in the Philippines. Technical and behavioural data helps us detect and prevent fraud, identify suspicious activity, and protect the integrity of our platform for all players. We may use your contact details to send you account-related notifications such as deposit confirmations, withdrawal updates, security alerts, and service announcements — these are necessary communications and cannot be opted out of while your account remains active. If you have consented to receive promotional communications, we may also send you information about offers, bonuses, and platform updates; you may withdraw this consent at any time by updating your account preferences or contacting our support team.

jiligame does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We may share your data with trusted third-party service providers who assist in delivering our platform services — including payment processors, identity verification providers, fraud detection systems, and cloud infrastructure partners — all of whom are contractually required to handle your data securely and only for the purpose for which it was shared. We may disclose personal information to regulatory bodies, law enforcement agencies, or courts when required to do so by law, court order, or in response to a lawful request from a competent Philippine authority. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change that affects how your data is processed. All third-party partners engaged by jiligame are evaluated for data security standards before engagement and are not permitted to use your data for their own independent purposes.

We retain your personal data for as long as your account remains active and for a defined period thereafter, as required by applicable law and our regulatory obligations in the Philippines. Transaction records and KYC documentation are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements. Technical logs and session data are held for shorter periods and are routinely purged in accordance with our internal data lifecycle policy. All personal data held by jiligame is stored on secured servers with access controls, encryption at rest and in transit, and regular security auditing to minimise the risk of unauthorised access, disclosure, or loss. When data is no longer required and the applicable retention period has elapsed, it is securely deleted or anonymised so that it can no longer be associated with any individual.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is being processed, the right to access a copy of the personal data we hold about you, and the right to request corrections to any inaccurate or incomplete information. You also have the right to request the deletion or blocking of your personal data where processing is no longer necessary, unlawful, or where you have withdrawn consent, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the details available on our FAQ page, and we will respond within the timeframe required by applicable law. We take all data subject requests seriously and will acknowledge your request promptly upon receipt.

jiligame uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across your devices. Essential cookies are necessary for core platform functionality and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or behavioural tracking pixels that share your data with external ad networks — your browsing activity on jiligame is not used to serve you targeted advertisements on other websites. Analytics cookies, where used, are employed solely to understand aggregate platform usage patterns and improve our service, and the data collected is not linked to your individual identity for marketing purposes. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit certain platform features.

We may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, we will notify registered users via the email address associated with their account and update the effective date at the top of this page. Your continued use of jiligame following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page regularly so that you remain informed about how your personal data is being protected and processed. For any questions or concerns regarding this policy, please visit our FAQ page or review our Terms and Conditions.